If water is leaking heavily
Turn off your water supply if it is safe to do so. Keep clear of water near electrical fittings and seek direct help for an urgent problem. This demo cannot arrange an emergency call-out.
Local people. Practical help.
Emergency plumbing
in Birmingham.
A sudden plumbing problem can be stressful. Put safety first, then describe what’s happening and whether the water can be safely isolated. This fictional demo does not provide a live emergency response or dispatch a plumber.
Smell gas or suspect a gas leak?
From a safe place, call the National Gas Emergency Service on 0800 111 999. Do not wait for this chat to respond. This is the national emergency number, not this business’s phone number.
Read Cadent’s gas emergency adviceCommon problems & enquiries
Problems that may need urgent attention
A burst pipe
Water is escaping from a damaged pipe or connection.
A heavy or spreading leak
The amount of water is increasing or it is affecting other parts of the property.
An overflowing fixture
A sink or other fitting is overflowing and the water needs to be contained safely.
Water near electrical fittings
Keep clear of the affected area and seek direct help. Do not rely on this demo chat.
Understanding the next step
What the service involves.
Put safety first
If water is escaping heavily, turn off the water supply only if it is safe to do so.
Explain the situation
Give the location of the problem, the extent of the water escape and whether the supply is isolated.
Confirm help directly
Contact a real service provider to confirm whether they can help. This demo cannot confirm attendance or a response time.
The way we work
Good plumbing.
Even better peace of mind.
Letting someone into your home is a matter of trust. We believe earning it starts with listening, being clear and taking care.
A little reassurance goes a long way.
Plain English. Clear answers.
You should understand what’s wrong and what comes next. We keep the conversation straightforward.
Your home comes first.
Careful work and respect for your space. The little things matter just as much as the repair.
Local means something.
Birmingham is our patch. We’re here for the homes and neighbourhoods around us.
Proudly local
Around the corner.
Across Birmingham.
Helping households across Birmingham and the surrounding neighbourhoods with their plumbing and heating.
Our local patch
- Great Barr
- Perry Barr
- Handsworth
- Sutton Coldfield
- Birmingham
One local team. Plenty of ways to help.
Your next step
Ready to talk it through?
Ask about emergency plumbing, or tell us what you need a quote for. A few details are a good place to start.
This is a demo conversation. No enquiry is sent or visit arranged. Phone enquiries are not available in this demo.